Policy

Students' absence from class

  • All payment is to be made in advance of the class. Payment should be settled within a week the class is confirmed or at least two days before the class, whichever is sooner. 

  • The student must give the School prior verbal or written notice of absence for cancellation of lesson not less than 2 working days of the School. Working days do not include Sundays or other holidays of the School. Notice given after office hours are taken as notice given on the next working day. The School has the discretion to waive the tuition fees for that particular session if notice of absence is given in compliance with this provision; but exercise of discretion for waiver of tuition fees by the School as foresaid will be limited to once in a calendar month.

  • If the student fails to give the requisite notice in advance according to the preceding provision A(2), we will charge half of the tuition fee for that particular session. No make-up classes will be arranged for Group Tuition. 

  • Any student who fails to give the School any notice of absence in advance needs to pay full tuition fee for that particular session. 

  • (i) The student is required to give at least 2 hours’ prior notice of absence during office hours of the School if such absence is due to sickness or other reasonable causes of emergency. Notice can be given verbally or in writing during office hours. Should a student need to take leave from a class that begins less than 2 hours after the School opens on that day, 2 hours’ prior notice in writing via email is acceptable. (ii) The School has the discretion to waive the tuition fees for that particular session subject to the compliance of the preceding provision A(5)(i) if the cause of absence due to sickness is supported by a medical certificate. The School also has the right to determine what amounts to a reasonable cause of emergency. The School will exercise the discretion in favor of the student if we are satisfied that the cause of absence is acceptable as a reasonable cause of emergency. 

  • If the student fails to give the requisite advance notice of absence according to the preceding provision A(5) in the case of sickness (in spite of the production of the medical certificate) as well as in cases of absence due to other reasonable causes of emergency, the student is required to pay half of tuition fee for that particular session. 

  • No refund will be made. Fees waived will be carried forward as credit to set off future tuition payment.

GROUPS Tuition: SEASON courses

(summer, Christmas, CHINESE NEW YEAR, EASTER, TERM BREAK)

  • All payment is to be made in advance of the class. Payment should be settled within a week the class is confirmed or at least two days before the class, whichever is sooner. 

  • Should a student need to be absent from a class, full tuition fee for that session will be charged except for cases under provision B(3). No make-up classes will be arranged. 

  • No cancellation is allowed except in cases when such absence is due to sickness and to be supported by a medical certificate, or due to other reasonable causes of emergency. Provision A(5) and A(6) will also apply in these cases. 

  • No refund will be made. Fees waived will be carried forward as credit to set off future tuition payment. 

Refund policy & procedures

A. Refund policy

  • If a course cannot be operated according to the arrangements specified (including the stipulations as to the date and time of the course) in the fee receipt and the course leaflet; and the student declines the revised arrangements, the School will refund the student the full amount of the course fee collected or on a pro-rata basis, whichever is applicable, as soon as possible and in any event not later than one month after the student’s request for the refund. 

  • In case of a permanent school closure prior to the commencement of a course, the School will refund the student the full amount of the course fee collected.

  • In case of an unplanned cessation of a course after its commencement, the School will refund the student the course fee collected on a pro-rata basis as soon as possible and in any event not later than one month after the cessation of the course. 

B. REFUND PROCEDURE

  • The School will inform students of the refund arrangement either over the telephone or in writing. For students aged below 18, their parents or guardians can proceed with the refund procedures on behalf of the students.

  • The School will refund students in accordance with the above policies.

  • When processing the refund, the student has to show the original fee receipt. The School will not take away the original fee receipt. Upon receiving the refund, the student or parent or guardian is required to sign to acknowledge receipt of the refund.

  • The School will pay the refund either in cash or by cheque.

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